Accounts and Billing

How will I be billed by SanAngeloHOST.com?

Payments are currently accepted through Paypal. Your paypal account will be automatically billed when you sign up and then every month from the day that you originally opened your account with us. So if you opened your account on the 5th of the month, billing will take place on the 5th of each month, with automatic recurring payments. We also accept checks when hosting is paid a minimum of 3 months in advance.

How can I upgrade or downgrade my account?

You can upgrade or downgrade your account easily. Just choose the Plan level that you'd like to upgrade to, and we'll adjust your Paypal recurring payment to suit the new plan amount. There is no interruption to your hosting services during this upgrade.

Open a ticket up at the Helpdesk with the following information -

(1). Your domain name.

(2). Your current Plan and the Plan you want to upgrade to.

Please Note - If you open your Plan 1 account on the 5th of the month and you want to upgrade to Plan 2. We will edit your current recurring transaction from Plan 1 to Plan 2. You will then be billed the full Plan 2 fee on the 5th of next month, yet you will upgraded at the time of your upgraded request.

This also works back the other way - if you open your Plan 2 account on the 5th of the month and you want to downgrade to Plan 1. We will then edit your current recurring transaction from Plan 2 to Plan 1. You will then be billed the Plan 1 fee on the 5th of next month, yet you will downgraded at the time of your request. We cannot do partial refunds for this account downgrade, just like we do not bill extra for account upgrades that fall before the recurring billing date.

What happens if my Paypal account rejects the recurring payments due to changes to your Paypal account information?

Your Paypal account is billed every month. If an unsuccessful attempt to bill your account takes place, you will be notified and an attempt will be made after 5 days to process the payment.

If further attempts result in failure, SanAngeloHOST will contact you to make alternate arrangements.

At this point there will be a service charge based on the time passed since the payment was due, plus a $25 service fee.

This fee is there to compensate SanAngeloHOST for the time required to manually re-establish your recurring billing.

IMPORTANT - If we do not receive a reply within 48 hours, your account will then suspended until we receive payment and then your account will be unsuspended.

We are human and realize that folks might run into difficulties with their payment from time to time. If you let us know that you're having some difficulties and work with us, we won't suspend your account. Work with us and keep us informed and we'll work with you.

How can I cancel my account?

Submit a ticket through the Helpdesk and request that your account be cancelled. We will need your account username and password, as verification of your cancellation request. Please supply that information in your Helpdesk ticket.